At House of Horticulture, delivery is part of the product experience, not just a fulfilment service.
We offer a flat-rate Nationwide delivery service of £4.95 per order and FREE for orders over £60. Each order is packed for optimal freshness and fulfilment then dispatched via Royal Mail 24 or 48hour service.
We specialise in high-quality British and seasonal European produce, alongside carefully selected natural living goods. Every order is prepared and dispatched with care to ensure it arrives in the best possible condition.
OUR STANDARD
We do not operate on a speed-first or volume-driven model.
Each order is prepared according to:
Seasonal availability
Product quality
Suitable transit conditions
This ensures consistency and protects the integrity of your order.
DELIVERY AREA
We currently deliver to Mainland UK addresses only.
This allows us to maintain reliable service levels and ensure fresh and seasonal goods arrive in optimal condition.
DISPATCH
Orders are typically dispatched within 1–3 working days.
Where appropriate, dispatch may be adjusted to:
Avoid unnecessary delays in courier networks
Prevent weekend or bank holiday hold-ups
Ensure fresh produce is sent at the right time
This is part of our quality process, not a delay.
Orders are processed in sequence, and we are unable to prioritise individual dispatch requests once placed.
DELIVERY PARTNERS
We use Royal Mail and other trusted UK couriers where necessary, depending on order type and destination.
All items are packed with care to protect:
Fresh and perishable goods
Fragile items
General and durable goods
Responsibility for parcels transfers to the courier once collected and scanned into their network.
TRANSIT TIMES
Standard UK delivery is typically 1–3 working days from dispatch.
These are estimated timeframes and may vary depending on courier performance and location.
FRESH PRODUCE
Perishable items are only dispatched when conditions are suitable for transit.
Where needed, orders may be held and shipped on the next appropriate dispatch day to maintain quality.
By placing an order, you accept this approach as part of ensuring product freshness.
TRACKING
Tracking is provided where available.
Updates may not appear immediately once a parcel is in transit, which is normal and does not always indicate delay.
DELAYS
While we take great care in preparation and dispatch, delivery networks are managed by third-party couriers.
Occasional delays may occur due to seasonal demand or operational pressures.
These factors are outside our control once an order has been dispatched.
CUSTOMER RESPONSIBILITY
Please ensure delivery details are entered correctly at checkout.
We are unable to accept responsibility for incorrect address information, missed deliveries, or parcels left where delivery instructions permit unattended drop-off.
ISSUES
If your order arrives damaged or in unsuitable condition, please contact us within 24 hours of delivery.
All claims should include a description and photographic evidence so we can resolve matters efficiently.
Each case is reviewed individually.
OUR COMMITMENT
We are committed to offering high-quality seasonal produce, natural living goods, and a service that prioritises care and consistency over speed.
Every decision we make — including how we deliver — reflects that commitment.