TERMS & CONDITIONS
These Terms & Conditions govern your use of the House of Horticulture website and the purchase of products from us.
House of Horticulture is operated by Beggars Belief Distribution Ltd, registered in the United Kingdom.
By accessing our website and placing an order, you agree to be bound by these Terms.
GENERAL
We reserve the right to update or amend these Terms at any time without prior notice.
It is your responsibility to review them periodically. Continued use of the website constitutes acceptance of any changes.
PRODUCTS & AVAILABILITY
All products are subject to availability.
Due to the seasonal and perishable nature of many items:
Product availability may change without notice
Items may vary slightly in size, shape, or appearance
Substitutions may be made where necessary and appropriate
We reserve the right to withdraw or amend products at any time.
PRICING
All prices are listed in GBP (£).
We reserve the right to change pricing at any time and correct pricing errors without liability.
In the event of a pricing error, we may cancel or amend your order and will contact you where appropriate.
ORDERS
When you place an order, you confirm that all details provided are accurate and agree to these Terms & Conditions.
All orders are subject to acceptance and availability.
We reserve the right to cancel or refuse any order, limit quantities purchased, or request additional verification where necessary.
PAYMENT
Payment must be made in full at the time of ordering.
We use secure third-party payment processors and do not store full payment details.
DELIVERY
Delivery is carried out via third-party courier services.
By placing an order, you acknowledge that delivery timeframes are estimates, not guarantees, and delays may occur outside of our control.
Responsibility for the parcel passes to the courier once dispatched.
Full delivery details are outlined in our Delivery Information page.
PERISHABLE GOODS
Due to the nature of fresh produce, dispatch timing is determined by quality and transit conditions.
Orders may be held to avoid extended time in transit.
Variations in appearance or shelf life are not considered faults.
By purchasing perishable goods, you accept these conditions.
CUSTOMER RESPONSIBILITY
You are responsible for providing accurate delivery details and ensuring the parcel can be received at the delivery address.
We are not liable for issues arising from incorrect address information, missed deliveries, or parcels left unattended in accordance with delivery instructions.
DAMAGES & ISSUES
Any issues with your order must be reported within 24 hours of delivery.
Claims must include a clear description of the issue and photographic evidence.
We reserve the right to refuse claims submitted outside this timeframe or without sufficient evidence.
All resolutions are provided at our discretion.
RETURNS & REFUNDS
Due to the nature of perishable goods, fresh produce is non-returnable.
Refunds or replacements are only considered where items are damaged or unfit upon arrival.
Non-perishable goods may be returned if unused, in original condition, and within 14 days of receipt.
Return costs are the responsibility of the customer unless the item is faulty.
LIABILITY
To the fullest extent permitted by law, we are not liable for indirect or consequential losses and are not responsible for delays caused by third-party couriers.
Our liability is limited to the value of the order placed.
Nothing in these Terms excludes liability where it would be unlawful to do so.
WEBSITE USE
You agree not to misuse the website, attempt unauthorised access to systems or data, or use the website for unlawful purposes.
We reserve the right to restrict or terminate access where misuse is identified.
GOVERNING LAW
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the English courts.