House of Horticulture is operated by Beggars Belief Distribution Ltd. We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner.
This policy explains how we collect, use, and safeguard your information when you use our website or place an order with us.
INFORMATION WE COLLECT
We may collect and process the following personal data:
Full name
Billing and delivery address
Email address
Telephone number
Order and transaction details
IP address and browsing data (where applicable)
This information is collected when you place an order, contact us, or use our website.
HOW WE USE YOUR INFORMATION
Your data is used strictly for legitimate business purposes, including:
Processing and fulfilling your orders
Communicating with you about your purchase
Providing customer support
Improving our website and services
Complying with legal and regulatory obligations
We do not use your data for unnecessary or unrelated purposes.
SHARING YOUR INFORMATION
We only share your data where necessary to fulfil your order or operate our business.
This may include delivery providers (e.g. Royal Mail), payment processors, and IT or website service providers.
All third parties are required to handle your data securely and in accordance with data protection laws.
We do not sell, rent, or trade your personal information to third parties.
DATA SECURITY
We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, alteration, or disclosure.
However, no online system is completely secure, and we cannot guarantee absolute security.
DATA RETENTION
We retain personal data only for as long as necessary to fulfil orders, provide support, and meet legal, tax, and accounting obligations.
When data is no longer required, it is securely deleted or anonymised.
YOUR RIGHTS
Under UK data protection law, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data (where applicable)
Object to or restrict certain types of processing
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us directly.
COOKIES
Our website may use cookies to improve functionality and user experience.
These may include essential cookies required for website operation and analytics cookies to understand site usage.
You can control or disable cookies through your browser settings.
THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
CONTACT
Beggars Belief Distribution Ltd
Unit 11, National Avenue Industrial Estate
Bontoft Avenue
Hull
HU5 4HF
United Kingdom
POLICY UPDATES
We reserve the right to update this Privacy Policy where necessary. Any changes will be reflected on this page.