❖ REFUND POLICY ❖

At House of Horticulture, we take pride in the quality of every product we supply. Due to the nature of our goods — particularly fresh and seasonal produce — our refund policy is designed to be fair, transparent, and consistent.

PERISHABLE GOODS

Fresh fruits, vegetables, and other perishable items are non-returnable.

Refunds or replacements will only be considered where items:
Arrive damaged
Are not fit for consumption upon delivery

Natural variation in size, shape, colour, appearance, and shelf life is expected and forms part of the character of fresh seasonal produce.

These variations do not constitute a fault.

REPORTING AN ISSUE

If there is an issue with your order, please contact us within 24 hours of delivery.

To help us assess the matter, please provide:
A clear description of the issue
Photographic evidence of the product and packaging

Claims submitted outside this timeframe, or without sufficient supporting information, may not be eligible for review.

ASSESSMENT PROCESS

All claims are reviewed individually.

Where necessary, we may:
Request additional information
Assess the circumstances of the claim
Determine the most appropriate resolution

Approved resolutions may include:
A partial refund
A full refund
A replacement item, where available and appropriate

NON-PERISHABLE GOODS

Tools, natural living supplies, and other non-perishable products may be returned provided they:
Are unused and in their original condition
Are reported within 14 days of delivery

Unless an item is faulty, return postage costs are the responsibility of the customer.

We reserve the right to refuse returns that do not meet these conditions.

NON-REFUNDABLE SITUATIONS

Refunds or replacements will not normally be offered for:
Delays caused by third-party courier services once dispatched
Incorrect delivery information provided at checkout
Missed deliveries
Parcels left unattended in accordance with delivery instructions
Natural characteristics of fresh and seasonal produce
Issues reported outside the stated claims period

REFUND PROCESSING

Where a refund is approved, it will be issued to the original payment method used at checkout.

Processing times may vary depending on your payment provider.

OUR APPROACH

We stand behind the quality of every product we supply and will always seek to resolve genuine issues fairly and reasonably.

At the same time, we cannot accept responsibility for circumstances outside of our control once goods have been dispatched in good condition.

By placing an order with House of Horticulture, you acknowledge and accept this Refund Policy.